Shipping & Delivery Policy
Last Updated: 2nd November 2025
Welcome to Pijewells! We strive to deliver your beautiful jewelry safely and promptly. Please read the terms below regarding how we handle shipping and delivery.
1. Order Processing Time
- All orders are processed within 1-3 business days (Monday through Saturday), excluding Sundays and public holidays.
- During high volume periods (sales, festivals, etc.), processing may take up to 5 business days.
- Pre-orders or made-to-order items may have different processing times, which will be clearly specified at the time of purchase.
2. Shipping Methods & Carriers
- We deliver across India through our trusted logistics partners: Shiprocket, Delhivery, and Blue Dart.
- You will receive a tracking number once your order is dispatched.
3. Delivery Time Estimates
| Region | Estimated Delivery Time* |
|---|---|
| Within Maharashtra / nearby states | 2–4 business days |
| Within India (other states) | 4–7 business days |
* These are estimates. Actual delivery may vary due to courier delays, local holidays, or other unforeseen circumstances.
4. Order Tracking
- Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your package.
- You can also track directly on the courier’s portal (Shiprocket, Delhivery, Blue Dart) using your tracking ID.
5. Delay, Lost or Damaged Shipments
- We are not responsible for delays caused by natural calamities, pandemics, or circumstances beyond our control.
- In rare cases of lost or damaged shipments:
- You must notify us within 7 days of the expected delivery date.
- Provide photo evidence or courier proof of damage/loss.
- We will assist you to file a claim with the courier and work to resolve the issue.
6. Address Accuracy
- Please ensure the shipping address you enter is correct—mistyped addresses or incomplete details may cause delays or failed delivery.
- If a shipment is returned to us due to an incorrect address, the customer may need to cover the additional resend cost.